Our Store Policies
We founded RnD Smokes with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
Our Shipping Policy
How We Do It
Please allow 2-3 days for your order to be processed for shipping (excluding weekends and holidays). We make every effort to fulfill orders as quick as possible.
Shipping times depend on your location, it can take 2-8 business days
Our Return Policy
Everything You Need to Know
Not Happy with your order ?
Not a problem we have an easy to return policy
If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
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Returned items must have tags still on and be returned in original product packaging.
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Returned items must have no visible signs of wear or use.
To initiate a return, please email us to rndsmokes@gmail.com
Our Privacy Policy
Your Data is Secure
Do you receive any information from third parties? We may receive information from public databases, marketing partners, social media platforms, and other outside sources.
How do you process my information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties.
How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.